InboxTidy FAQs

InboxTidy is an AI email assistant for Microsoft 365. It helps organise busy personal and shared mailboxes by reading emails, categorising them, creating folders and tags, moving emails into the right place, and drafting reply emails for review.

InboxTidy is built for businesses using Microsoft 365. It suits teams and individuals who deal with high volumes of email and want help with email organisation and first draft replies.

InboxTidy helps reduce inbox noise by categorising emails and moving lower priority messages into the right place. This helps users focus on emails that need a reply, review, approval, or action. It can also prepare first draft replies, so users do not have to start every response from scratch.

Yes. InboxTidy supports both personal and shared mailboxes. Shared mailboxes in Microsoft 365 do not usually need a separate Microsoft licence of their own. InboxTidy processes mailboxes through Microsoft Graph application permissions rather than relying on a signed in user account.

No. It works for both individual users and teams. If you manage your own mailbox and receive a lot of email, it can help you stay organised. If you manage shared mailboxes, it can help teams work in a more consistent way.

No. InboxTidy works alongside your Microsoft environment. It is there to help organise and draft, not replace Outlook.

The main difference is where the processing happens. Email processing stays in the customer’s Microsoft environment. InboxTidy does not send email content out to third party AI tools outside that environment. That matters to buyers who want AI support without moving sensitive email data elsewhere.

InboxTidy is made for businesses using Microsoft 365 and an Azure subscription. It helps manage lots of emails in a professional setting and works well with Microsoft's tools. If your business gets very few emails then InboxTidy might not be right for you. It's meant for high volume, advanced email management.