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Support Follow Ups

Customer Service

Prompt

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Create a category for support follow ups, open ticket replies, status checks, customer replies to previous support messages, and emails asking for an update on an existing issue. Include emails where the customer is continuing an existing support conversation. Do not include brand new support issues unless they clearly refer to a previous case.

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Need help creating your own categories?

We can help you set up categories that match how your team works. If you’re not sure what to create, or how to word your category prompts, talk to us and we’ll help you get started.

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